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This Privacy Policy explains how we collect data

Privacy Policy – ScaleUp

This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or use the ScaleUp website and related services.

By accessing or using our website, you agree to the collection and use of information as described in this policy. The information we collect is used solely to enhance your experience and to improve the functionality of our platform. We do not share your personal data with anyone except as outlined below.

Unless otherwise stated, terms used in this Privacy Policy have the same meaning as in our Terms of Service

Information We Collect and How We Use It

We may request certain personally identifiable information such as your name, email address, contact number, or postal address. This information helps us communicate with you, personalize your experience, and deliver relevant updates or services.

Log Data
Whenever you visit the ScaleUp website, we automatically collect certain technical information from your browser, known as “Log Data.” This may include your IP address, browser type and version, the pages you visit, the date and time of your visit, the time spent on each page, and other diagnostic data used to analyze performance and maintain security.

Cookies
ScaleUp uses “cookies” — small data files stored on your device — to improve website functionality and enhance your browsing experience. You can choose to accept or refuse cookies; however, refusing cookies may cause some parts of the site to function improperly.

Third-Party Services

We may work with third-party service providers to:

These service providers may have access to your personal data solely for performing tasks on our behalf and are contractually bound not to disclose or use your information for any other purpose.

Data Security

We value your trust and take data protection seriously. We use commercially reasonable methods to safeguard your personal information. However, please note that no method of transmission over the internet or electronic storage is completely secure. While we strive to use best practices, we cannot guarantee absolute security.

Links to Other Websites

Our platform may include links to external websites. If you click on a third-party link, you will be directed to their site. These websites are not operated or controlled by ScaleUp. We recommend reviewing their privacy policies, as we do not assume responsibility for the privacy practices or content of third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. We encourage users to review this page periodically to stay informed. Changes become effective as soon as they are posted.

Contact Us

If you have any questions, concerns, or suggestions regarding this Privacy Policy, please feel free to reach out to us at:

support@scaleupedu.com

Refund Policy – ScaleUp

At ScaleUp Learning Pvt. Ltd., we believe in the value of our programs — and we’re confident that if you fully participate, you’ll gain skills that truly make a difference. Still, we understand that committing to an online program can be a big decision. To help you feel confident about getting started, we offer a limited-time refund policy on select courses.

General Non-Refundable Policy

As a standard, all course fees paid to ScaleUp are non-refundable. However, we’ve designed a money-back guarantee for select programs (such as our Data Science Executive Program) under specific conditions, for learners who fully engage with the course but do not find value.

-Money-Back Guarantee Conditions
If, after 10 days of full participation, you feel the course isn’t right for you, you can request a refund between the 10th and 15th day from the official start date of your course. This refund excludes processing charges, bank fees, or subvention costs. To qualify, the following must be fulfilled:

Attendance Requirement

You must attend all live online sessions (not just recordings) during the first 10 days. Partial attendance or missed sessions disqualify the request.

Assignment Submission

All assignments given during the first 10 days must be completed and submitted on time. If an assignment is given within the 10-day window but has a later due date, it still must be submitted as per the schedule.

This policy is designed to encourage genuine engagement. If you give your full effort and still don’t find value, we’ll respect your decision and process a refund request within the eligible timeframe.

How to Request a Refund

Refund requests must be submitted via email to support@scaleupedu.com between the 10th and 15th day from the official course start date.

  • Requests made before the 10th day or after the 15th day will not be considered.
  • Your attendance and assignment submissions will be reviewed to verify eligibility.
  • efunds may take up to 60 days to process, although we aim to complete valid requests within 14 business days.
Additional Terms

  • Remember

    If you received any hard copy learning materials from ScaleUp, you must return them in good condition via registered post.

  • Remember

    Learners who receive refunds may not be eligible for future course enrollments.

  • Remember

    If you have unpaid dues, EMIs, or financial commitments with our financing partners, you are not eligible for a refund under this policy.

Clarifications

  • Attendance Logging

    Attendance is recorded only during live sessions, and you must log in using your full name. If you join with an alias or incorrect name, your attendance will not be recorded.

  • Technical Issues

    If you experience a technical issue that prevents you from attending or submitting assignments, email support@scaleupedu.com with screenshots and relevant timestamps. Exceptions may be considered case-by-case.

  • Booking Fee Refunds

    Booking fees are non-refundable. The only exception is if you complete full enrollment and then request a refund in line with the refund policy conditions.

  • 10-Day Participation Period

    The 10-day period begins from the first concept session of your batch. Participation in onboarding and feedback sessions is also required.

  • Early Refund Requests

    Requests submitted before the 10th day will not be accepted. Full participation for at least 10 days is mandatory for your refund request to be considered.

Our Commitment

We’re confident in the quality of our programs — and we’ve designed this policy for learners who genuinely engage. If you attend every session, complete your assignments, and still don’t feel the course is a fit, we’ll honor your refund request as per this policy. For any questions or support, reach out to us at support@scaleupedu.com

Terms of Service – ScaleUp

The following Terms of Service (“ToS”) outline how you may use the ScaleUp platform and the services we offer. ScaleUp is a private limited company with its main office at:

B-19, First Floor
Sector 64
Gautam Buddha Nagar
Noida,Uttar Pradesh
Pin code-201301

These terms apply to all channels operated by ScaleUp — including mobile applications, official Facebook and Instagram pages, Facebook groups, emails, SMS, phone calls, and any other communication platforms or media associated with ScaleUp. These are collectively referred to as the “Platform.”

By accessing or using any of the services provided by ScaleUp (“Services”), you agree to be bound by these Terms of Service, our Privacy Policy (linked separately), and any other guidelines or policies set by ScaleUp from time to time. Your use of the Platform implies your continuous acceptance of these terms, unless you notify ScaleUp in writing of your withdrawal from the agreement. If you have a separate written agreement with ScaleUp regarding specific Services, any changes to these terms will only apply if agreed upon by both parties in writing.

Please do not use the Platform or Services unless you fully agree to these Terms of Service.

Access to ScaleUp Services

Being part of ScaleUp provides access to a range of learning resources and community support. Each resource has its own usage rules and guidelines:

Class Recordings, Mentor Sessions & Masterclasses

You will have continued access to recorded sessions, including classes, mentor-led discussions, and masterclasses, even after your final scheduled session — provided you continue to adhere to all terms set forth in this agreement and remain in good standing.

Practice Interviews with Industry Experts

You are eligible to participate in expert-led mock interviews during and beyond your learning period at ScaleUp, as long as you comply with our guidelines. These are designed to prepare you for real-world hiring experiences.

TA, Mentor & Instructor Support

You can reach out for support from your assigned instructors, mentors, or teaching assistants (TAs) throughout your learning journey — even if you take a short break in your program.

Course Notes and Assignments

All study materials, notes, and assignments shared by ScaleUp mentors, instructors, or TAs will remain available to you for future reference, even after completing your course.

Job Opportunities & Career Support

ScaleUp supports your career journey in several ways:

  • You may receive job opportunities through our community groups where alumni, mentors, and industry experts share relevant openings.
  • You’ll have the option to build a talent profile visible to select partner companies. Recruiters may contact you directly if your profile aligns with their hiring needs.
  • In some cases, ScaleUp may work directly with hiring companies. Our internal placement team will facilitate introductions when your profile matches open roles.

Policy on Participation and Conduct

ScaleUp reserves the right to remove any learner from its programs if they discontinue participation, violate these Terms of Service, or fail to maintain the standards of conduct outlined in our community and learning policies. By continuing to use ScaleUp’s platform and services, you agree to respect the guidelines above and engage responsibly in your learning journey.

Escalation Policy – ScaleUp

Escalation Policy – ScaleUp

Query Escalation and Complaints Resolution Policy

Purpose of This Policy

At ScaleUp Learning Pvt. Ltd., we are committed to delivering high-quality educational experiences and responsive learner support. Your feedback and concerns are essential — they help us improve and ensure that your experience with us remains transparent, fair, and positive.

This policy is designed to ensure that:

  • Learners are aware of how to raise queries and complaints.
  • Both learners and team members understand the escalation and resolution process.
  • All complaints are handled with fairness, consistency, and sensitivity.
  • Learner privacy is respected and protected.
  • Each case is considered individually and addressed appropriately.

What Qualifies as a Complaint?

A complaint refers to any expression of dissatisfaction by a learner regarding the services, support, or experiences received during their learning journey with ScaleUp.

Escalation Process

Before raising a formal complaint, we encourage you to follow the steps below:

  1. For general queries, please use the Live Chat feature available on our website or within the Learning Management System (LMS). You may also call our support helpline listed on the official website.
  2. If your query remains unresolved or you're not satisfied with the support received, please email us at support@scaleupedu.com with details. Formal complaints can only be raised after this initial support process has been followed.

How to Lodge a Complaint

If you’re unable to resolve your concern through the escalation steps above, you can file a formal complaint using one of the following methods:

  • Email: Send your complaint to support@scaleupedu.com. If your complaint was initially raised verbally, we may ask you to submit it in writing for proper documentation.

What Information Should You Include?

To help us resolve your complaint efficiently, please include:

  • Your full name and contact information
  • The name of the staff member(s) you interacted with (if applicable)
  • A clear description of the issue
  • Steps you have already taken to resolve it
  • Relevant dates, communication records, and any supporting documents

How We Handle Complaints

When we receive your complaint, we will:

  • Record your complaint securely for tracking and resolution
  • Document all relevant details, communications, and actions taken
  • Protect your personal data, only using it to address the complaint
  • Notify you if your issue involves any third-party service providers
  • Complaints are monitored regularly by our team to identify trends and improve our systems and services where needed.

Our Commitment to You

We aim to resolve all issues quickly and professionally. Here's what you can expect:

Our 6-Step Complaint Process:

  1. Acknowledgment: We’ll confirm receipt of your complaint within three business days.
  2. Initial Review: We’ll conduct a preliminary review and may request more details to better understand your concern.
  3. Investigation: Your complaint will be fairly and objectively investigated, considering all facts, communication, and documentation.
  4. Response: Once resolved, you’ll receive a clear summary of our findings and any action taken — typically within 30 business days.
  5. Communication: If there are delays, or we need more input from you, we’ll keep you updated on progress and expected resolution timelines.
  6. Record Keeping: Your complaint and its resolution will be recorded for quality monitoring and future service improvements. Personal data will be kept confidential, in line with our Privacy Policy.

Policy Updates

This Escalation and Complaint Resolution Policy is reviewed periodically and may be updated to reflect process improvements or regulatory requirements.

For any questions or clarifications, feel free to reach out at support@scaleupedu.com.

Examination & Certification Policy – ScaleUp

Examination & Certification Policy – ScaleUp

Effective Date: April 1st, 2025

Overview

At ScaleUp Learning Pvt. Ltd., we are committed to delivering a high-quality, structured, and transparent evaluation and certification process. Our examination policy is designed to ensure academic integrity, fair assessment, and real-world readiness for all learners enrolled in our programs. This policy applies to all internal assessments, semester evaluations, final exams, and third-party certifications.

Exam Registration

  • All learners must register for each examination through the official ScaleUp portal.
  • There are no registration fees for initial semester or final exams.
  • Retake fees will apply for missed or failed exam attempts.
  • Exam registration must be completed at least two weeks before the scheduled date.

Eligibility Criteria for Exams

Eligibility timelines are based on the duration of the enrolled program and the official batch start date. These timelines may be adjusted if a learner changes their batch.

For 12-Month Programs:

  • Semester 1 Exam: Eligible after 90 days
  • Semester 2 Exam: Eligible after 180 days
  • Semester 3 Exam: Eligible after 240 days
  • Final Exam: Eligible after 270 days

For 6-Month Programs:

  • Semester 1 Exam: Eligible after 45 days
  • Semester 2 Exam: Eligible after 90 days
  • Semester 3 Exam: Eligible after 120 days
  • Final Exam: Eligible after 150 days

Certification Requirements – ScaleUp Internal Programs

Attendance

Learners must maintain a minimum of 70% attendance in live sessions to be eligible for exams and certification.

Attendance is monitored digitally via the ScaleUp LMS.

Score Requirements

A minimum of 50% cumulative score is required to qualify for certification.

Final grades include internal assessments, project work, and semester/final exam scores.

Third-Party Certifications

Eligibility

Learners must successfully pass the internal final exam to be eligible for any third-party certification.

Only learners enrolled in certification-enabled programs will qualify.

Partner Certifications

ScaleUp collaborates with leading certification bodies like IBM, Microsoft, IABAC, and others.

Learners must register on the respective platforms using the same credentials shared with ScaleUp.

Fees & Conditions

Exam and retake fees for these certifications will follow the pricing set by the partner organization (exclusive of taxes).

Fee waivers may be available for select programs, subject to course terms.

Additional support and prep classes may be provided where required.

Exam Format & Delivery

All ScaleUp exams are conducted as Computer-Based Tests (CBT).

Exam formats may include multiple-choice questions (MCQs), short answers, and practical assessments.

Learners will have access to mock exams to help them familiarize themselves with the platform and structure.

Remote Proctoring and AI Monitoring

Exams may be proctored remotely through a combination of AI tools and live human proctors.

Learners must consent to being monitored during the exam (including video and audio recording).

Identity verification will be conducted prior to the exam using photo ID matching.

Any suspicious or unauthorized activity will be reviewed and may result in disqualification.

Failure, Absenteeism & Retakes

Learners who fail an exam will need to pay the applicable retake fee before attempting again.

Missing an exam without a valid reason (such as a verified medical emergency) will result in forfeiture of that attempt.

Exams cannot be rescheduled once registered. Learners must ensure availability and preparedness in advance.

In cases of genuine emergencies, learners must submit proper documentation for consideration.

Additional Guidelines

Internal Assessments are mandatory for semester exam eligibility. If a learner fails, internal assessment scores will be carried forward.

Minimum 70% attendance is required across all delivered sessions to appear for exams.

Learners are encouraged to use academic mentorship and support tools provided throughout the program.

Exam Platform and Support

Certification and internal exams may be hosted on ScaleUp’s LMS, partner platforms, or authorized third-party systems.

In case of technical failure or operational disruption during the exam, ScaleUp may allow a retake at no additional cost.

For assistance, learners can contact support@scaleupedu.com.

Our Commitment

At ScaleUp, we believe that certification should reflect true competence — not just course completion. We’re committed to ensuring fair, secure, and learner-friendly assessment processes that build confidence and credibility in every learner.

For questions related to this policy or exam support, please email support@scaleupedu.com.