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Email: support@scaleupedu.com
This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or use the ScaleUp website and related services.
By accessing or using our website, you agree to the collection and use of information as described in this policy. The information we collect is used solely to enhance your experience and to improve the functionality of our platform. We do not share your personal data with anyone except as outlined below.
We may request certain personally identifiable information such as your name, email address, contact number, or postal address. This information helps us communicate with you, personalize your experience, and deliver relevant updates or services.
We may work with third-party service providers to:
If you have any questions, concerns, or suggestions regarding this Privacy Policy, please feel free to reach out to us at:
support@scaleupedu.com
At ScaleUp Learning Pvt. Ltd., we believe in the value of our programs — and we’re confident that if you fully participate, you’ll gain skills that truly make a difference. Still, we understand that committing to an online program can be a big decision. To help you feel confident about getting started, we offer a limited-time refund policy on select courses.
As a standard, all course fees paid to ScaleUp are non-refundable. However, we’ve designed a money-back guarantee for select programs (such as our Data Science Executive Program) under specific conditions, for learners who fully engage with the course but do not find value.
You must attend all live online sessions (not just recordings) during the first 10 days. Partial attendance or missed sessions disqualify the request.
All assignments given during the first 10 days must be completed and submitted on time. If an assignment is given within the 10-day window but has a later due date, it still must be submitted as per the schedule.
Refund requests must be submitted via email to support@scaleupedu.com between the 10th and 15th day from the official course start date.
The following Terms of Service (“ToS”) outline how you may use the ScaleUp platform and the services we offer. ScaleUp is a private limited company with its main office at:
B-19, First Floor
Sector 64
Gautam Buddha Nagar
Noida,Uttar Pradesh
Pin code-201301
These terms apply to all channels operated by ScaleUp — including mobile applications, official Facebook and Instagram pages, Facebook groups, emails, SMS, phone calls, and any other communication platforms or media associated with ScaleUp. These are collectively referred to as the “Platform.”
By accessing or using any of the services provided by ScaleUp (“Services”), you agree to be bound by these Terms of Service, our Privacy Policy (linked separately), and any other guidelines or policies set by ScaleUp from time to time. Your use of the Platform implies your continuous acceptance of these terms, unless you notify ScaleUp in writing of your withdrawal from the agreement. If you have a separate written agreement with ScaleUp regarding specific Services, any changes to these terms will only apply if agreed upon by both parties in writing.
Being part of ScaleUp provides access to a range of learning resources and community support. Each resource has its own usage rules and guidelines:
You will have continued access to recorded sessions, including classes, mentor-led discussions, and masterclasses, even after your final scheduled session — provided you continue to adhere to all terms set forth in this agreement and remain in good standing.
You are eligible to participate in expert-led mock interviews during and beyond your learning period at ScaleUp, as long as you comply with our guidelines. These are designed to prepare you for real-world hiring experiences.
You can reach out for support from your assigned instructors, mentors, or teaching assistants (TAs) throughout your learning journey — even if you take a short break in your program.
All study materials, notes, and assignments shared by ScaleUp mentors, instructors, or TAs will remain available to you for future reference, even after completing your course.
ScaleUp supports your career journey in several ways:
At ScaleUp Learning Pvt. Ltd., we are committed to delivering high-quality educational experiences and responsive learner support. Your feedback and concerns are essential — they help us improve and ensure that your experience with us remains transparent, fair, and positive.
This policy is designed to ensure that:
A complaint refers to any expression of dissatisfaction by a learner regarding the services, support, or experiences received during their learning journey with ScaleUp.
Before raising a formal complaint, we encourage you to follow the steps below:
If you’re unable to resolve your concern through the escalation steps above, you can file a formal complaint using one of the following methods:
To help us resolve your complaint efficiently, please include:
When we receive your complaint, we will:
We aim to resolve all issues quickly and professionally. Here's what you can expect:
This Escalation and Complaint Resolution Policy is reviewed periodically and may be updated to reflect process improvements or regulatory requirements.
For any questions or clarifications, feel free to reach out at support@scaleupedu.com.
Effective Date: April 1st, 2025
At ScaleUp Learning Pvt. Ltd., we are committed to delivering a high-quality, structured, and transparent evaluation and certification process. Our examination policy is designed to ensure academic integrity, fair assessment, and real-world readiness for all learners enrolled in our programs. This policy applies to all internal assessments, semester evaluations, final exams, and third-party certifications.
Eligibility timelines are based on the duration of the enrolled program and the official batch start date. These timelines may be adjusted if a learner changes their batch.
Learners must maintain a minimum of 70% attendance in live sessions to be eligible for exams and certification.
Attendance is monitored digitally via the ScaleUp LMS.
A minimum of 50% cumulative score is required to qualify for certification.
Final grades include internal assessments, project work, and semester/final exam scores.
Learners must successfully pass the internal final exam to be eligible for any third-party certification.
Only learners enrolled in certification-enabled programs will qualify.
ScaleUp collaborates with leading certification bodies like IBM, Microsoft, IABAC, and others.
Learners must register on the respective platforms using the same credentials shared with ScaleUp.
Exam and retake fees for these certifications will follow the pricing set by the partner organization (exclusive of taxes).
Fee waivers may be available for select programs, subject to course terms.
Additional support and prep classes may be provided where required.
All ScaleUp exams are conducted as Computer-Based Tests (CBT).
Exam formats may include multiple-choice questions (MCQs), short answers, and practical assessments.
Learners will have access to mock exams to help them familiarize themselves with the platform and structure.
Exams may be proctored remotely through a combination of AI tools and live human proctors.
Learners must consent to being monitored during the exam (including video and audio recording).
Identity verification will be conducted prior to the exam using photo ID matching.
Any suspicious or unauthorized activity will be reviewed and may result in disqualification.
Learners who fail an exam will need to pay the applicable retake fee before attempting again.
Missing an exam without a valid reason (such as a verified medical emergency) will result in forfeiture of that attempt.
Exams cannot be rescheduled once registered. Learners must ensure availability and preparedness in advance.
In cases of genuine emergencies, learners must submit proper documentation for consideration.
Internal Assessments are mandatory for semester exam eligibility. If a learner fails, internal assessment scores will be carried forward.
Minimum 70% attendance is required across all delivered sessions to appear for exams.
Learners are encouraged to use academic mentorship and support tools provided throughout the program.
Certification and internal exams may be hosted on ScaleUp’s LMS, partner platforms, or authorized third-party systems.
In case of technical failure or operational disruption during the exam, ScaleUp may allow a retake at no additional cost.
For assistance, learners can contact support@scaleupedu.com.
At ScaleUp, we believe that certification should reflect true competence — not just course completion. We’re committed to ensuring fair, secure, and learner-friendly assessment processes that build confidence and credibility in every learner.
For questions related to this policy or exam support, please email support@scaleupedu.com.
