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Start Your Tech Journey with ScaleUp

 Learn real skills. Build real projects. Grow your career — your way.

Email: support@scaleupedu.com

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Our Office Address

  • B-19, First Floor Sector 64 Gautam Buddha Nagar Noida,Uttar Pradesh Pin code-201301

This Privacy Policy explains how we collect data

Privacy Policy – ScaleUp

This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit or use the ScaleUp website and related services.

By accessing or using our website, you agree to the collection and use of information as described in this policy. The information we collect is used solely to enhance your experience and to improve the functionality of our platform. We do not share your personal data with anyone except as outlined below.

Unless otherwise stated, terms used in this Privacy Policy have the same meaning as in our Terms of Service

Information We Collect and How We Use It

We may request certain personally identifiable information such as your name, email address, contact number, or postal address. This information helps us communicate with you, personalize your experience, and deliver relevant updates or services.

-Log Data
Whenever you visit the ScaleUp website, we automatically collect technical information from your browser, referred to as “Log Data.” This may include your IP address, browser type and version, the pages you visit, the date and time of your visit, the duration of time spent on each page, and other diagnostic data used for performance and security analysis.

-Cookies
ScaleUp uses “cookies” — small data files stored on your device — to improve website functionality and provide a better user experience. You can choose to accept or refuse cookies. If you opt to refuse cookies, certain parts of the site may not function properly.

Third-Party Services

We may work with third-party service providers to:

These service providers may have access to your personal data solely for performing tasks on our behalf and are contractually bound not to disclose or use your information for any other purpose.

Data Security

We value your trust and take data protection seriously. We use commercially reasonable methods to safeguard your personal information. However, please note that no method of transmission over the internet or electronic storage is completely secure. While we strive to use best practices, we cannot guarantee absolute security.

Links to Other Websites

Our platform may include links to external websites. If you click on a third-party link, you will be directed to their site. These websites are not operated or controlled by ScaleUp. We recommend reviewing their privacy policies, as we do not assume responsibility for the privacy practices or content of third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page. We encourage users to review this page periodically to stay informed. Changes become effective as soon as they are posted.

Contact Us

If you have any questions, concerns, or suggestions regarding this Privacy Policy, please feel free to reach out to us at:

support@scaleupedu.com

Refund Policy – ScaleUp

At ScaleUp Learning Pvt. Ltd., we believe in the value of our programs — and we’re confident that if you fully participate, you’ll gain skills that truly make a difference. Still, we understand that committing to an online program can be a big decision. To help you feel confident about getting started, we offer a limited-time refund policy on select courses.

General Non-Refundable Policy

As a standard, all course fees paid to ScaleUp are non-refundable. However, we’ve designed a money-back guarantee for select programs (such as our Data Science Executive Program) under specific conditions, for learners who fully engage with the course but do not find value.

-Money-Back Guarantee Conditions
If, after 10 days of full participation, you feel the course isn’t right for you, you can request a refund between the 10th and 15th day from the official start date of your course. This refund excludes processing charges, bank fees, or subvention costs. To qualify, the following must be fulfilled:

Attendance Requirement

You must attend all live online sessions (not just recordings) during the first 10 days. Partial attendance or missed sessions disqualify the request.

Assignment Submission

All assignments given during the first 10 days must be completed and submitted on time. If an assignment is given within the 10-day window but has a later due date, it still must be submitted as per the schedule.

This policy is designed to encourage genuine engagement. If you give your full effort and still don’t find value, we’ll respect your decision and process a refund request within the eligible timeframe.

How to Request a Refund

Refund requests must be submitted via email to support@scaleupedu.com between the 10th and 15th day from the official course start date.

  • Requests made before the 10th day or after the 15th day will not be considered.
  • Your attendance and assignment submissions will be reviewed to verify eligibility.
  • efunds may take up to 60 days to process, although we aim to complete valid requests within 14 business days.
Additional Terms

  • Remember

    If you received any hard copy learning materials from ScaleUp, you must return them in good condition via registered post.

  • Remember

    Learners who receive refunds may not be eligible for future course enrollments.

  • Remember

    If you have unpaid dues, EMIs, or financial commitments with our financing partners, you are not eligible for a refund under this policy.

Clarifications

  • Attendance Logging

    Attendance is recorded only during live sessions, and you must log in using your full name. If you join with an alias or incorrect name, your attendance will not be recorded.

  • Technical Issues

    If you experience a technical issue that prevents you from attending or submitting assignments, email support@scaleupedu.com with screenshots and relevant timestamps. Exceptions may be considered case-by-case.

  • Booking Fee Refunds

    Booking fees are non-refundable. The only exception is if you complete full enrollment and then request a refund in line with the refund policy conditions.

  • 10-Day Participation Period

    The 10-day period begins from the first concept session of your batch. Participation in onboarding and feedback sessions is also required.

  • Early Refund Requests

    Requests submitted before the 10th day will not be accepted. Full participation for at least 10 days is mandatory for your refund request to be considered.

Our Commitment

We’re confident in the quality of our programs — and we’ve designed this policy for learners who genuinely engage. If you attend every session, complete your assignments, and still don’t feel the course is a fit, we’ll honor your refund request as per this policy. For any questions or support, reach out to us at support@scaleupedu.com

Terms of Service – ScaleUp

The following Terms of Service (“ToS”) outline how you may use the ScaleUp platform and the services we offer. ScaleUp is a private limited company with its main office at:

B-19, First Floor
Sector 64
Gautam Buddha Nagar
Noida,Uttar Pradesh
Pin code-201301

These terms apply to all channels operated by ScaleUp — including mobile applications, official Facebook and Instagram pages, Facebook groups, emails, SMS, phone calls, and any other communication platforms or media associated with ScaleUp. These are collectively referred to as the “Platform.”

By accessing or using any of the services provided by ScaleUp (“Services”), you agree to be bound by these Terms of Service, our Privacy Policy (linked separately), and any other guidelines or policies set by ScaleUp from time to time. Your use of the Platform implies your continuous acceptance of these terms, unless you notify ScaleUp in writing of your withdrawal from the agreement. If you have a separate written agreement with ScaleUp regarding specific Services, any changes to these terms will only apply if agreed upon by both parties in writing.

Please do not use the Platform or Services unless you fully agree to these Terms of Service.

Access to ScaleUp Services

Being part of ScaleUp provides access to a range of learning resources and community support. Each resource has its own usage rules and guidelines:

Class Recordings, Mentor Sessions & Masterclasses

You will have continued access to recorded sessions, including classes, mentor-led discussions, and masterclasses, even after your final scheduled session — provided you continue to adhere to all terms set forth in this agreement and remain in good standing.

Practice Interviews with Industry Experts

You are eligible to participate in expert-led mock interviews during and beyond your learning period at ScaleUp, as long as you comply with our guidelines. These are designed to prepare you for real-world hiring experiences.

TA, Mentor & Instructor Support

You can reach out for support from your assigned instructors, mentors, or teaching assistants (TAs) throughout your learning journey — even if you take a short break in your program.

Course Notes and Assignments

All study materials, notes, and assignments shared by ScaleUp mentors, instructors, or TAs will remain available to you for future reference, even after completing your course.

Job Opportunities & Career Support

ScaleUp supports your career journey in several ways:

  • You may receive job opportunities through our community groups where alumni, mentors, and industry experts share relevant openings.
  • You’ll have the option to build a talent profile visible to select partner companies. Recruiters may contact you directly if your profile aligns with their hiring needs.
  • In some cases, ScaleUp may work directly with hiring companies. Our internal placement team will facilitate introductions when your profile matches open roles.

Policy on Participation and Conduct

ScaleUp reserves the right to remove any learner from its programs if they discontinue participation, violate these Terms of Service, or fail to maintain the standards of conduct outlined in our community and learning policies. By continuing to use ScaleUp’s platform and services, you agree to respect the guidelines above and engage responsibly in your learning journey.